Who Is Teamcolours.com.au?
Teamcolours.com.au is a online AFL shop.
We are not affiliated with the Australian Football League.
The AFL has officially licensed all merchandise that appears on Teamcolours.com.au.
Our address is:
116 Albert
East Melbourne
Victoria, Australia 3002
ABN - 29 056 094 507
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Is the site secure?
All personal information provided to Teamcolours.com.au will be protected.
The Teamcolours.com.au server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
Teamcolours.com.au uses the latest 128-bit Thawte Premium SSL (Secure Sockets Layer) certificate with Server Gated Cryptography (SGC).
Teamcolours.com.au does not store credit card numbers at any time. To identify when you have entered a secure area of Teamcolours.com.au, the address bar will start with https://. When the 's' is present, you know that information on that page will be secured.
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What is the Privacy Policy
The personal information which Teamcolours.com.au collects is as follows:
- First & Last Name- Email Address
- Address (Street, City, State & Country)
- Phone Numbers
- Payment Type
- Credit Card Expiration Date
Teamcolours.com.au do not hold any Credit Card numbers
You can access your personal information upon written request.
To obtain access you will have to provide appropriate identification. This is to ensure the information is provided to the individual who has made the written request.
Please Contact Us for further assistance.
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What Shipping Options Are Available?
We provide various shipping options for our domestic & international customers. We highly recommend your items be sent to the location where you or family member/friend can accept the order in person. Most of our delivery options require a signature on arrival.
Domestic Shipping - Australia Wide
Standard Delivery - We use Australia Post, tracking and insurance are not included with standard delivery. Delivery is usually 3-5 business days.
Registered Post - Includes Australia Post Tracking and insurance that covers items up to $100. Delivery is usually 3-5 business days.
Express Delivery - Delivers to Australian major cities on the next business day. With delivery to remote regional areas taking up to three additional business days.
International - World Wide
Standard Delivery - Is sent Air Mail & can take between 7 to 21 business days depending on the country destination.
Express Delivery - Can take between 4 and 6 business days depending on the country of destination.
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How long will it take for my order to arrive?
Because Teamcolours.com.au offers various shipping options the arrival of your order will vary depending on which delivery option you have selected.
Domestic Shipping - Australia Wide
Standard Delivery
- Delivery is usually 3-5 business days.
Registered Post - Delivery is usually 3-5 business days.
Express Delivery -
Delivery to Australian major cities is the next business day. Remote regional areas can take up to three additional
business days.
International - World Wide
Standard Delivery - Delivery is between 7 to 21 business days depending on the country destination.
Express Delivery - Delivery is between 4 and 6 business days depending on the country of destination.
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What is the Teamcolours.com.au Return Policy?
Teamcolours.com.au understands that our customers may not be happy with the purchased product, that's why we will exchange the product or provide the customer with a credit of an equal value.
Before returning your item you will need to contact Teamcolours.com.au Customer Service to arrange a return form to be included with the item and an estimated replacement time line.
Before contacting Customer Support, please read the return policy below.
Exchanging a Item
The product must be returned to Teamcolours.com.au by the customer in its original condition, undamaged and with all packaging. The customer must pay all return freight charges and all return shipping costs to the customer will be the responsibility of Teamcolours.com.au.
Products
must be returned to Teamcolours.com.au within 14 days of the Order
being made by the Customer to be eligible for replacement.
Faulty or Defective
If any item of Merchandise is faulty or defective, it will
be replaced with the same product originally purchased by the
Customer. For products which cannot be replaced, a credit to the same value of the item will be
offered.
Defective products must be returned to Teamcolours.com.au within 14 days of the Order being made by the Customer to be eligible for replacement. Depending on the fault, certain products may need to be returned to the manufacturer for inspection. Teamcolours.com.au will provide the customer of a estimated return date once the item has been returned and the manufacturer has been contacted.
For all items that are returned to Teamcolours.com.au the original shipping cost is non-refundable.
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What is Your Refund Policy
Teamcolours.com.au does not offer a refund on purchases from our website.
Exchanging a Item
If you're not happy with a product you can choose between a credit or exchange the product for another item of an equal value.
The item must be returned by
the customer in its original condition, undamaged and with all
packaging. The customer must pay all return freight charges and all
return shipping costs to the customer will be the responsibility of
Teamcolours.com.au.
Products
must be returned to Teamcolours.com.au within 14 days of the Order
being made by the Customer to be eligible for replacement.
Faulty or Defective Item
If any item of Merchandise is faulty or defective, it will
be replaced with the same product originally purchased by the
Customer. For products which cannot be replaced, a credit to the same value of the item will be
offered.
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How Do You Add a Number to a Guernsey?
Here is a short YouTube video which shows how the numbers can be added.
Another option is to visit a local business which operates a heat press. This can be an easier way add the official AFL numbers to a guernsey.
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What is your Customer Service Policy?
Teamcolours.com.au provides exceptional customer service and quality products. We endeavour to make sure all products listed on the site are currently in stock & pricing is true and correct.
Standard delivery time frames are between 3-5 business days; in the event that a ordered item is not available or we are unable to fulfil your order we will notify you with 2 business days to arrange an alternative item, a back order or credit.
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What payment options are available?
We accept VISA, MasterCard, American Express and PayPal as payment.
Teamcolours.com.au uses Thawte Premium Secure Sockets Layer (SSL) certificate with Server Gated Cryptography (SGC). This allows your information to be kept secure and private.
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What Currency will I be charged in?
All prices displayed on Teamcolours.com.au are in Australian Dollars - $AUD.
Charges are processed to all credit cards in Australian Dollars.
International Credit Card holders, charges will be converted by your credit card provider to your currency at their prevailing exchange rate.
To calculate the exchange rate you can visit Xe.com.
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How do I contact Teamcolours.com.au?
You can contact Teamcolours.com.au via email.
Visit the Contact Us page and complete the email form
All customer queries will be responded to within 24 hours.
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Do Teamcolours.com.au have an affiliate program?
Yes we do.
With the help of ClixGalore, we provide you with links to Teamcolours.com.au (banners and text links) that you can add to your website or email.
When your visitors click through to Teamcolours.com.au using the links we have provided, Teamcolours.com.au will pay you 5% on all sales you've generated.
Head here for all the details on how you can join our affiliate program.
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